I am very happy to interview Dennis Liu, general manager of OAV equipment and Tools Inc,   following is the summary of the interview:

Ｑ1: I see you offer band saws, sliding table saws (panel saws), dust collectors ,what are your most popular machine categories?

Ans: Over the years our production has evolved to include more machinery for production use including automatic edgebanders and sliding table saws.  We work closely with our distribution network to determine which machines are required by the end user and we develop machines to fit these needs.  We are constantly evolving our products and our R&D team work closely with our sales department to ensure we are manufacturing the right machine at a price which is attractive to the market.  We offer a wide product range within these categories in order to satisfy the needs of our users and their specific requirements.

 Ｑ2:How do you handle customer service for customers all over the world?

Ans: OAV has aligned ourselves with direct importers and distributors in different countries which not only stock and sell our product but also service it.  They offer technical support and spare parts to the customer to ensure the optimal operation of our machinery.   This is particularly important with regards to our edgebander and panel saw products and for over a decade we have aligned ourselves with agents to provide the customers with this service.  We understand the importance of timely support and have put together a library of training videos and documents to ensure our distributor partners are fully versed in servicing our machines.

Ｑ3: What can you tell customers to assure them about the capabilities and reliability of your machines?

Ans: OAV was established in 1980 with a goal to provide the highest level of customer satisfaction possible.  This is our total focus and we have developed our organization around this goal.  We invest continually in research and development, quality control, and education in order to ensure our team members achieve this goal.  Our greatest strength at OAV is our dedication to offering the best possible service to meet the needs of customers all over the world. Our next plan is developing the ultimate edge bander with nimble functions, this invention and development will benefit customers and help OAV maintain the leadership in the market. Customizing with needs is the motivation and also the encouragement for new design. It is very important to have a clear blueprint which is pursuing OAV’s philosophy: “satisfy customers, satisfy employees, satisfy investors”

Ｑ4: What new technology are you applying to your machinery?

Ans: Our edgebanders are available with a touch screen user interface. In addition to being more user friendly if offers additional diagnostic functions which provide specific warning information when an issue arrives.  This allows for faster solutions when errors arise.  Machine with touch screen display and PLC parameter setting on operation bring not only the stable working conditions but also the stable quality of your products. What’s more, patented parameter and barometric speed measurement system win the award from Taiwan woodworking machinery association. This choice is the best helper to optimize customers’ investment and take your organizational output and performance to the next level.